Job Details
About the company
Walking through the door you immediately feel a warm sense of welcome created by the team who genuinely enjoy what they do.
You will help your team make connections with the customers.
You will have your hands on your store's operations, including staffing, customer satisfaction, product quality, financial performance, security and safety.
Best of all, you'll be leading a team of great people committed to creating a welcoming environment.
Rated as a great place to work the people here love what they do.
About the role
Your key responsibilities include:
•Running a store with a high gross sales turnover.
•Managing 10 or more team members (exact number depends on size of store).
•Managing with integrity, honesty and knowledge to promote the culture, values and mission of the company.
•Role-modelling a "customer comes first" attitude by providing legendary customer service; engage customers in conversation and connect with them to understand their needs and the needs of the community in which your store lives.
•Training and supporting team members to ensure they deliver the same legendary customer service
•Reviewing store environment and key business indicators to identify and resolve problems, concerns and opportunities for improvement
•Providing coaching and direction that challenges and inspires partners to achieve business results; encourages participation from partners in developing store goals and plans
•Driving sales, agreeing targets and impacting direct on bottom line – P&L.
•Recognising and reinforcing individual and team accomplishments
what experience do you need?
Summary of Experience
•Progressively responsible experience in a coffee store
•Experience in managing the work of others
•Experience analysing financial reports
Required Knowledge, Skills and Abilities
•Ability to manage store operations independently
•Ability to effectively manage multiple situations simultaneously in a fast-paced environment
•Ability to manage resources to ensure that established service levels are achieved at all times
•Strong problem-solving, interpersonal and team-building skills
•Strong operational skills in a customer-service environment
•Ability to communicate clearly and concisely, both orally and in writing
•Strong leadership skills, with the ability to coach and mentor others
•Ability to plan and prioritise workload
•Ability to handle confidential and sensitive information
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